|Shipping fees||Return allowance period||Returned item condition|
|What if I changed my mind?||Shipping fees will be deducted from the amount to refund||14 Days from receiving the item||• Products are returned in the original packaging.
• Package was never opened, i.e. is sealed.
|We sent the wrong product?||Free during the same day but shipping fees will be deducted from the amount to refund during 14 days.||14 Days from receiving the item||• The product shows no sign of being used.
• The product is complete. (Items returned in the condition they were delivered including packaging & accessories).
|What if the item was faulty?||Free during the same day but shipping fees will be deducted from the amount to refund during 14 days.||14 Days from receiving the item||• Products are returned in the original packaging.
• The product is complete.(items returned in the condition they were delivered including packaging & accessories)
Kindly note that not all products are returned or exchanged.
What happens once we receive the returned item(s)?
- The quality check is processed on the reason of return communicated to our customer service team. If for any reason you wish to examine a different part/function of the returned item other than what was communicated during your interaction with the Customer Service team; the return cycle time will be renewed. (6-10 business days)
o If your product matches the conditions above, return requests can be submitted by contacting our customer service team, emailing us or by messaging our Facebook team on our Facebook page. They will walk you through the process of shipping the product back to us through our shipping partner.
o Product(s) that are returned without contacting our Customer Service team will be shipped back to you upon locating your address in our records.
o In case the returned product does not match the conditions above, it will be rejected and will be shipped back to you. If delivery (back to you) fails due to unavailability or was rejected by you, it will be stored at our facility for 3 months, after which you can no longer claim it.
- After performing a quality check on the returned product by our After Sales department (6-10 working days required), you will be able to proceed with one of the below two options:
o Exchanging your product with another one sold on www.ro2yahome.com
o Refunding the paid price with one of the refund methods below:
-Voucher refund, sent to your email to be used in your next purchase from Ro2yahome
-Postal transfers. (For residents outside of Cairo/Giza/Alexandria only) (5-7 working days required)
-Cash Refund. (For Cairo/Giza/Alexandria residents only) (5-7 working days required)
- In case of refund via Postal transfers or cash refunds, you will need to provide the below info to our Customer Service team:
o Full name.
o Clear address of residence.
o National ID number.
o In the case of not being able to receive it yourself, please provide a photocopy of the national ID – for the person who will receive it on your behalf – to our Customer Service team. This person will have to sign a proof of delivery to confirm your money has been refunded to you.